Privacy Policy

Last Updated: 3 August 2026

Effective Date: 3 August 2026

Welcome to Vanyaa Pet Avenue (“Vanyaa Pet”, “Platform”, “Company”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Vanyaa Pet website, services, and platform.

By accessing or using Vanyaa Pet, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the Platform.

1. Information We Collect

We may collect the following categories of information.

Personal Information

Full Name
Email Address
Mobile Number
Profile Photo
City
State
Country
Address (where applicable)
Date of Birth (if required)
Account Type (User, Provider, Admin)

Pet Information

Pet Name
Breed
Species
Age
Gender
Weight
Vaccination Status
Medical Information (only if provided)
Allergies
Behaviour Details
Pet Photos

Provider Information

For service providers we may additionally collect:

Business Name
Business Address
Service Details
Aadhaar Information
PAN Information
Bank Account Information
Cancelled Cheque (if submitted)
KYC Documents
Experience
Certifications
Service Photos
Verification Status

Booking Information

Booking History
Selected Services
Booking Date & Time
Payment Status
Provider Details
Pet Details

Community Information (PetPal)

If you use PetPal we may collect:

Posts
Photos
Stories (PetLights)
Comments
Likes
Followers
Following
Reviews
Messages (if introduced in future)

Technical Information

IP Address
Browser Type
Device Type
Device Identifier
Operating System
Language
Time Zone
Referral Source
Log Data

Usage Information

We automatically collect:

Pages Visited
Session Duration
Features Used
Click Activity
Navigation Behaviour
Crash Reports
Performance Data

2. Information Collected Automatically

We may automatically collect technical information using:

Cookies
Local Storage
Session Storage
Browser APIs
Analytics Tools
Push Notification Tokens
Device Information

3. How We Use Your Information

We use your information to:

Create and manage your account
Verify provider identities
Process bookings
Connect users with providers
Display service listings
Process secure payments
Improve platform performance
Personalize your experience
Provide customer support
Send booking confirmations
Send booking reminders
Deliver push notifications
Prevent fraud
Detect suspicious activities
Maintain platform security
Comply with legal obligations
Improve our products and services

4. Push Notifications

If you grant notification permission, we may send notifications for:

Daycare Booking Updates
Walker Booking Updates
Booking Confirmations
Booking Rejections
Booking Completion
PetPal Likes
Comments
New Followers
Story Interactions
Reviews
Provider Approvals
Platform Announcements

Users may disable notifications at any time through browser or device settings.

5. Payments

Payments are securely processed through trusted third-party payment gateways.

Vanyaa Pet does not store:

Debit Card Numbers
Credit Card Numbers
CVV
UPI PINs

Payment processors may collect payment-related information according to their own Privacy Policies.

6. Google Login

If you sign in using Google OAuth, we may receive:

Name
Email Address
Profile Photo

We do not receive your Google password.

7. Maps & Location Services

Some services use Google Maps to display provider locations.

With your permission we may access your approximate location for:

Finding nearby services
Showing nearby providers
Improving booking convenience

Location access is optional and can be disabled from your device settings.

8. Cookies

We use cookies to:

Keep you logged in
Remember preferences
Improve website performance
Understand website usage
Enhance security
Prevent fraud

You may disable cookies in your browser, although some features may not function correctly.

9. Sharing Your Information

We never sell your personal information.

We may share information only with:

Service Providers

Only the information necessary to complete your booking.

Technology Partners

Including:

Hosting Providers
Cloud Storage
Payment Gateways
Push Notification Services
Analytics Providers
Email Providers

Government Authorities

Where legally required.

Legal Compliance

Where required by law, regulation, subpoena, or court order.

10. Third-Party Services

Our platform integrates with trusted third-party services including but not limited to:

Google Maps
Firebase
Cloudinary
Razorpay
Google OAuth
Railway
Vercel

These providers have their own Privacy Policies.

11. Data Security

We use industry-standard security practices including:

HTTPS Encryption
Secure Authentication
Access Controls
Password Encryption
JWT Authentication
Firewalls
Database Security
Secure Cloud Infrastructure

Although we strive to protect your information, no system connected to the Internet is completely secure.

12. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Prevent fraud

Users may request deletion of their accounts subject to legal and operational requirements.

13. Your Rights

Depending on applicable laws, you may have the right to:

Access your information
Update incorrect information
Delete your account
Request correction of data
Withdraw consent
Request data portability where applicable
Object to certain processing activities

14. Children's Privacy

The Platform is not intended for children under the age of 13.

We do not knowingly collect information from children.

If we become aware that a child has submitted personal information, we will remove it promptly.

15. International Data Transfers

Your information may be processed on secure servers located in different regions depending on our hosting providers.

We ensure reasonable safeguards for such transfers.

16. Account Deletion

Users may request permanent deletion of their account.

Upon deletion:

Personal information will be removed where legally permissible.
Certain transactional records may be retained for legal, financial, or regulatory compliance.

17. Data Breach Notification

If a significant data breach occurs that affects your personal information, we will notify affected users and relevant authorities where required by applicable law.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When material changes occur:

The “Last Updated” date will be revised.
Significant updates may be announced on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

19. Contact Us

For questions regarding this Privacy Policy, please contact:

Privacy Team

20. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

21. Consent

By creating an account, accessing, or using Vanyaa Pet, you acknowledge that:

You have read this Privacy Policy.
You understand how your information is collected and used.
You consent to the processing of your information as described herein.