Terms of Service

Welcome to Vanyaa Pet Avenue (“Vanyaa Pet”, “Platform”, “Company”, “we”, “our”, or “us”).

These Terms of Service govern your access to and use of the Vanyaa Pet website, services, and platform. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with these Terms, please discontinue use of the Platform immediately.

1. Eligibility

To use Vanyaa Pet, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into legally binding agreements.
• Provide accurate and truthful registration information.
• Keep your account credentials secure.
• Be responsible for all activity occurring under your account.

You agree to immediately notify us of any unauthorized access or suspected security breach involving your account.

2. About Vanyaa Pet

Vanyaa Pet is an online marketplace connecting pet owners with independent pet care professionals, including but not limited to:

• Daycare Providers
• Dog Walkers
• Pet Trainers
• Groomers
• Boarding Providers
• Pet Sitters
• Veterinarians
• Pet Stores
• Other approved pet-related service providers.

Vanyaa Pet only provides the technology platform that enables users and providers to connect.

Unless specifically stated, Vanyaa Pet does not directly provide pet care services.

3. User Responsibilities

Users agree to:

• Provide accurate booking information.
• Provide truthful pet information.
• Maintain updated contact details.
• Ensure pets are legally owned.
• Inform providers of any medical conditions, aggressive behaviour, allergies, vaccination status, medications, or special handling requirements.

Users are responsible for their pets before pickup and after drop-off unless otherwise agreed.

4. Provider Responsibilities

Service Providers agree to:

• Maintain accurate service information.
• Keep pricing updated.
• Honor confirmed bookings.
• Provide services professionally.
• Maintain required licences where applicable.
• Comply with applicable animal welfare laws.
• Maintain truthful profiles.
• Keep availability updated.
• Respond to booking requests within a reasonable timeframe.

Providers remain fully responsible for services they provide.

5. Bookings

• Bookings become confirmed only after the provider accepts the booking request.
• Availability shown on the platform may change until confirmed.
• Vanyaa Pet cannot guarantee availability.
• Providers may reject requests based on availability or service limitations.

6. Pricing & Payments

• Prices displayed are determined by providers unless otherwise specified.
• Payments are processed through trusted third-party payment gateways.
• Vanyaa Pet does not store complete payment card information.
• Applicable taxes, platform fees, and processing fees may apply.

7. Cancellation & Refunds

Cancellation policies may differ between providers.

Refund eligibility depends on:

• Provider cancellation
• User cancellation timing
• Failed service delivery
• Technical payment issues

Approved refunds are generally processed within 5–7 business days.

8. Reviews & Ratings

Users may leave reviews only after a completed service.

Reviews must:

• Be truthful.
• Be respectful.
• Be based on genuine experiences.

The following are prohibited:

• Fake reviews
• Defamatory content
• Spam
• Offensive language
• Competitor manipulation

Vanyaa Pet reserves the right to remove reviews violating these rules.

9. PetPal Community

Users are solely responsible for all content they upload.

This includes:

• Photos
• Videos
• Stories
• Comments
• Captions
• Profile information

Users agree not to upload:

• Illegal content
• Copyright-infringing material
• Animal abuse
• Violence
• Hate speech
• Harassment
• Explicit content
• Fraudulent content

Vanyaa Pet may remove any content without prior notice.

10. Notifications

If users enable notifications, Vanyaa Pet may send:

• Booking updates
• Payment updates
• Service confirmations
• Booking cancellations
• Booking reminders
• PetPal interactions
• Reviews
• Promotional announcements

Users can disable notifications through browser or device settings.

11. Push Notifications

If permission is granted, the Platform may send browser or Progressive Web App (PWA) push notifications.

These notifications may include:

• Daycare booking updates
• Walker booking updates
• Community interactions
• Reviews
• Provider approvals
• Account alerts

Users may revoke notification permission at any time.

12. User Content License

By uploading content, users grant Vanyaa Pet a non-exclusive, worldwide, royalty-free licence to display, host, store, optimize, and distribute uploaded content solely for operating and promoting the Platform.

Ownership remains with the original creator.

13. Intellectual Property

All Platform content including:

• Logo
• Branding
• Graphics
• Source code
• UI
• Design
• Databases
• Documentation
• Features

remain the exclusive property of Vanyaa Pet unless otherwise stated.

Unauthorized copying, resale, reverse engineering, or reproduction is prohibited.

14. Privacy

Your use of the Platform is also governed by our Privacy Policy.

By using Vanyaa Pet you consent to the collection, processing, and storage of your information in accordance with our Privacy Policy.

15. Third-Party Services

The Platform may integrate with third-party services including but not limited to:

• Google Maps
• Firebase
• Cloudinary
• Razorpay
• Google OAuth
• Push Notification Providers
• Analytics Providers

Their use is governed by their own Terms and Privacy Policies.

Vanyaa Pet is not responsible for third-party outages or policy changes.

16. Limitation of Liability

Vanyaa Pet acts only as a marketplace platform.

We do not guarantee:

• Service quality
• Provider conduct
• Pet behaviour
• Availability
• Outcomes

To the maximum extent permitted by law, Vanyaa Pet shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Emotional distress
• Loss of data
• Pet injuries caused by providers
• Provider negligence
• User negligence

17. Indemnification

You agree to indemnify and hold harmless Vanyaa Pet, its founders, employees, partners, affiliates, and licensors against any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your uploaded content
• Your interactions with providers or users

18. Account Suspension & Termination

We reserve the right to suspend or permanently terminate accounts that:

• Violate these Terms
• Commit fraud
• Abuse providers or users
• Upload prohibited content
• Attempt to compromise platform security

Termination may occur without prior notice in severe cases.

19. Force Majeure

Vanyaa Pet shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Internet outages
• Government restrictions
• Pandemics
• Cyberattacks
• Power failures
• Third-party service outages

20. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

21. Changes to Terms

We reserve the right to modify these Terms at any time.

Material changes will be published on this page.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

22. Contact Information

For legal inquiries, support, or questions regarding these Terms, contact:

• Email: legal@vanyaapet.com
• Support: support@vanyaapet.com
• Website: https://vanyaapet.com

23. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms constitute the complete agreement between you and Vanyaa Pet regarding the use of the Platform and supersede any prior agreements or understandings.